Frequently Asked Questions
What is Stay Lucky Autoship?
Stay Lucky Autoship is the most convenient way for you to get the health products
you want delivered to you on a regular schedule. We automatically send your favorite
products based upon your chosen frequency. The service is easy to use and customizable,
so you can make changes online whenever you need. Just tell us how often you want
your products delivered, and we'll take it from there. Experience great savings
and convenience with every order!
You always have
complete control over your Stay Lucky Autoship orders, and we send an email reminder
10 days before each order ships. You can change your delivery frequency, next order
date, or quantity anytime by visiting ‘Manage
Stay Lucky Autoship’ located within the ‘MyLucky Account’ section. You can
make changes to your orders or cancel at any time. Please allow up to 24 hours for
modifications or cancellations to be processed.
How do I join Stay Lucky Autoship?
Stay Lucky Autoship is easy; it can be done while browsing on a product page or
while reviewing items in the shopping cart. To subscribe, simply select the Autoship
option for your desired product, select your preferred shipment frequency, and then
check out as normal.
What will happen after I join Stay Lucky Autoship?
After you join Stay Lucky Autoship, you will receive an email confirming your subscription.
This email will include a link to access ‘Manage
Stay Lucky Autoship’ where you can manage your future orders, Autoship items
and Autoship account information.
will place your Autoship orders automatically according to your selected frequency,
and you will only be billed on the day the order is shipped. Prior to each subscription
order, we will send you an email reminder. You will also receive email notifications
regarding other important information related to your Stay Lucky Autoship account,
such as if your product is discontinued, out of stock, if you cancel your subscription,
or confirmation when an order is placed successfully.
How do I make changes to my Stay Lucky Autoship deliveries?
Once you’ve joined, Stay Lucky Autoship is easy to manage. You can change your next
order date, skip an order, change your selected frequency, or cancel a subscription
by visiting ‘Manage Stay Lucky Autoship’
located in the ‘MyLucky Account’ section. Please allow up to 24 hours for modifications
or cancellations to be processed.
Change an order date:
- To change your next order date, please visit the ‘My Next Order’ tab under ‘Manage
Stay Lucky Autoship’ and click the ‘Edit Date’ link near the next order date then
select a new date for your order. This will change the order date for the entire
- If an Autoship order contains multiple items, and you would only like to change
the order date of a single item, please visit the ‘My Subscriptions' tab and identify
the individual item you would like to modify. Please click the ‘Edit’ link and click
‘Change Order Date.’
Skip a delivery:
- To skip a subscription order, please visit the ‘My Next Order’ tab under 'Manage
Stay Lucky Autoship’ and click the ‘Skip Delivery’ link near the next order date
to skip the entire order.
Change shipment frequency:
- To modify the delivery frequency for a subscription item, please visit the ‘My Subscriptions'
tab. On this tab, the current delivery frequency is displayed next to each subscription
item in a drop down menu. To change the delivery frequency for an individual subscription
item, simply click the arrows of the frequency drop down next to the subscription
item you would like to modify and select your next desired frequency from the pull
- To cancel a subscription
item, please visit the ‘My Subscriptions’ tab and simply click the ‘Edit’ link next
to the subscription details and click ‘Stop Auto-Delivery.’ You’ll be prompted to
confirm this action and indicate your reason for cancelling. Once you’ve chosen
‘Cancel Now,’ your subscription will be cancelled and no future orders will be placed.
You will also receive an email notification confirming this.
How do I make changes to my Stay Lucky Autoship account information?
To review or modify your Stay Lucky Autoship account information, visit ‘Manage
Stay Lucky Autoship’ located within the ‘MyLucky Account’ section on our
site. You can change your shipping address for an individual order or at the subscription
item level, which is the default option and will affect all future orders. You can
also change the email reminder timing or the delivery frequency.
change your shipping address for an order, please visit the ‘My Next Order’ tab
and click the ‘Edit’ link located directly to the right of the current shipping
address. Select a previous shipping address from the dropdown menu or create a new
one to add to your account. This address will apply to all subscriptions and future
orders unless otherwise noted. To change your shipping address for a subscription,
please visit the ‘My Subscriptions’ tab, click the ‘Edit’ link next to the subscription
details and then click ‘Change Address.’
Please remember to press OK and verify that your updated information saved successfully.
We kindly ask that you allow up to 24 hours for modifications or cancellations to
What is a Bonus Brand and how do I save?
Stay Lucky Autoship
bonus brands are companies we teamed up with to deliver you extra savings when you
place their products on autoship. All products within a bonus brand qualify for
the bonus brand discount. To receive the discount, set up a subscription for an
item participating in the bonus brand program. Once you place that item on autoship,
all recurring reorders will receive the bonus brand discount. Please note that bonus
brand discounts are subject to change at any time.
What is the difference between the 'My Next Order' & 'My Subscriptions' tabs?
The ‘My Next Order’ tab shows the details for your next scheduled order.
An order may contain more than one individual item scheduled for Autoship if the
items have the same order date, shipping address, billing address, and payment information.
The ‘My Subscriptions’ tab displays individual subscription items and all associated
details for that individual subscription including next order date, delivery frequency,
quantity and shipping address.
How do I view my future deliveries?
You can view your future orders in the ‘My Next Order’ tab in the ‘Manage
Stay Lucky Autoship’ section of ‘MyLucky Account.’ Your very next scheduled
order will be displayed. To see additional deliveries, click on the down arrow beside
the next scheduled order date.
How do I combine items to be in the same order?
Stay Lucky Autoship items that have the same order date, shipping address, billing
address and payment method will ship as one order.
If you have more than one Stay Lucky Autoship item and want them to ship in the
same order, simply visit the ‘My Subscriptions’ tab in the ‘Manage
Stay Lucky Autoship’ section of ‘MyLucky Account’ and change the next order
dates to be the same. Also, confirm the orders are going to the same shipping address
and have the same billing address and payment method.
Can I add items to my next order with an existing subscription?
do so, you must be logged into your account. Visit the item’s page you wish to add
to your order, and find the ‘Add to Next Autoship Order’ button. When you click
this button, you will have the option to add the item as one time only or as a subscription.
You can also find these instructions in the ‘My Subscriptions’ tab in the ‘Manage
Stay Lucky Autoship’ section of ‘MyLucky Account’.
What types of payment are accepted for Stay Lucky Autoship?
Lucky Autoship subscriptions require a credit or debit card payment. Alternative
payment forms, such as PayPal, money orders and cashier checks cannot be accepted
at this time.
What are the shipping costs for Stay Lucky Autoship?
When you first order an item on autoship, delivery costs will be calculated based
on the shipping rate you select at checkout. For all of your automatic autoship
reorders, the costs of delivery are as follows:
- Delivery to the Continental US = Free shipping for orders over $49, or $5.95 for orders under $49
- Delivery to the Non-continental US = Flat shipping rate of $9.95
- Delivery to Canada = Flat shipping rate of $20
To maintain free shipping for Continental US orders, make sure the subtotal for
your next delivery adds up to over $49 after any brand incentive discounts. You
may check this anytime by visiting 'Manage Stay Lucky Autoship' located within the
'MyLucky Account' section of our website. Please note that shipping surcharges for
specific items will be added to the cost of the items.