We get it, you've ordered something and it's not what you thought. No sweat, unopened items can be returned for any reason. All you've got to do is send the items back to us within 30 days and we will refund your money. Once we get the package back, we'll credit the card you used for the full purchase price of your product minus any shipping fees.
Here are a few special cases...
Due to shelf life restrictions products returned after thirty days will have a 20% restocking fee. If you are returning 12 or more of the same items there will be a 15% restocking fee due to the inventory control and those pesky shelf life limits. If 45 days has passed since your purchase, we're sorry, but we won't be able to return your item. Lastly, when returning a free shipping item, $5.95 will be deducted from your total refund if the new total order value is less and $49
1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Indicate whether you would like an exchange or a refund.
3. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
4. Use the mailing address label below to address your return shipment.
5. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)
Attn: Returns Department
8 Avenue B Buncher
Leetsdale, PA 15056
Please note the following brands have special return policies and instructions. Please refer to specific information on product pages on our website for these brands and follow instructions sent with your shipment. Do not return these products to the above address. Please call our customer service department for further assistance.