We get it, you ordered something and it's not what you thought. No sweat, all products - opened or not - can be returned for any reason. Send the items back to us within 90 days and we'll refund your money. LuckyVitamin brand products can be returned within 1 year! Once we receive the package, we'll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error). If 90 days has passed since your purchase, we're sorry, but we can't accept this item as a return.
In the event of returning a free shipping item there is a mandatory deduction of $5.95 from your total refund if the new total order value is less than $49.
1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Indicate whether you would like an exchange or a refund.
3. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
4. Use the mailing address below to address your return shipment.
5. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please contact customer service for a prepaid return label.)
6. You will receive and email confirming your return request. Please allow 2-3 weeks for returns to process, although, they usually don't take that long.
Attn: Returns Department
8 Avenue B
Leetsdale, PA 15056
Please note some brands have special return policies and instructions.
You can read our full policy here.