Unopened items can be returned for any reason. Simply send the items back to us within 30 days of receipt and we will refund your money. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees.
We apologize, but because of product shelf life products returned after 30 days will have a 20% restocking fee. We are not able to accept returns on products after 45 days. Additionally, if you are returning a quantity of 12 or more of the same item there will be a 15% restocking fee due to inventory control and product shelf life.
In the event of returning a free shipping item there is a mandatory deduction of $5.95 from your total refund if the new total order value is less than $49.
1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Indicate whether you would like an exchange or a refund.
3. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
4. Use the mailing address label below to address your return shipment.
5. If you are returning a product due to a defect or an error made by us, please contact us as soon as possible for additional assistance.
Attn: Returns Department
8 Avenue B Buncher
Leetsdale, PA 15056
Please note the following brands have special return policies and instructions. Please refer to specific information on product pages on our website for these brands and follow instructions sent with your shipment. Do not return these products to the above address. Please call our customer service department for further assistance.