LuckyVitamin Brand Supplments
Live Chat Email Us
Lucky Vitamin Home About Us Help Track An Order
0 Items: $0.00
0 Items: $0.00

Your shopping cart

Code Item Quantity Price
Your shopping cart is empty.
Subtotal: $0.0
Health Advice
Click To Read The Lucky Vitamin Blog



Brands




Clear List

About Osaki

Osaki massage chairs are designed and engineered for maximum comfort and function. Osaki products are put through heavy testing to ensure reliability and performance. Come and experience the Osaki difference!  Osaki Chair is dedicated to being the value leader in the massage chair industry.  Osaki has been devoted to designing and building therapeutic massage devices that are not only striking in appearance and aesthetically appealing, they give you a deep, relaxing massage which is unmatched in the industry.  They believe in the importance of acupressure massage in maintaining well-being of human life.  Their goal is to share with the world the benefit of their years of experience, research and innovation in acupressure massage chairs.

Return Policy

Returns & Exchanges

  • For all returning merchandise you must have an RMA(Return Merchandise Authorization) number.
  • Customers will be responsible for both, the original delivery and the returning shipping charges; the exception, you are returning merchandise to be exchanged for another product.
  • The product being returned must have all original packaging and be in new resalable condition.
  • All massage chairs can be returned or exchanged within 30 days.
  • The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
  • In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
  • All items not under the Osaki Brand, a restocking fee of 20% will be add for any returns within 30 days of purchase.

To prepare returns:

  • Get your RMA number:
  • Send us an email, stating that you have read our return policy to info@osakimassagechair.com
  • You can also call us to expedite this process at 888-848-2630.
  • Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise.
  • Choose the shipping company of your choice for return.
  • Call us back with the tracking number of the returning merchandise.
  • Product/merchandise must be insured for the possibility of damage/getting lost.

Easy Returns

  1. Please call 888-848-2630 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
  2. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package
  3. Tape box securely and mark with appropriate shipping address.

Massage Chairs
For all massage chairs we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
 
3 Year Rock Solid Warranty / Parts & Labor Warranty
This NON-TRANSFERRABLE Warranty is provided by Osaki Massage Chairs.
We garrantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE(3) years of ownership, excluding specific limitations contained herein.
 
What is covered*:

  • This warranty explicitly covers all parts, labor and framework of the chair.
  • This warranty includes parts costs and labor for the first year at no cost to the customer.
  • This warranty includes parts costs covered for the second year at no cost to the customer.
  • Structural framework on selected products carries an additional one(1) year of warranty for a total three(3) years.
  • The additional extened warranties includes parts and labor costs covered at no cost to the customer.

What is NOT covered*:

  • This warranty does not include any shipping expenses incurred.
  • This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse.
  • The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.

Implied Warranty & Other Damages:

  • Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
  • By making a purchase, you agree that Osaki MassageChairs. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
  • In no case will Osaki MassageChairs. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.

How to obtain warranty service:

  • You must provide proof of purchase for any warranty claim.
  • You must obtain a return authorization number in order to ship products to a service center.
  • You may obtain service advice, or an RMA number by contacting the Osaki MassageChair Customer Service department toll-free at 1-888-848-2630.
  • This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Contact Osaki

1721 N. Central Expy
Plano, TX, 75075, 888-848-2630
http://osakimassagechair.com

Item Successfully Added To Wish List

We've added your item to the Wish List. You can view your list any time from your MyLucky account page. A Wish List is useful to keep track of items you are interested in buying in the future. Once you purchase the items, they come off your list.

Wish List Error

Sorry, we were unable to add your item at this time.

Please Wait

Your Wish List request is currently being processed.

This is the item title

Item Code: 34567

Continue ShopppingView Your ListRemove From List

Item Successfully Added To Regimen

We've added your item to the Regimen. You can view your list any time from your MyLucky account page. A Regimen is useful to keep track of items you you purchase frequently (or take as part of a "regimen"). Unlike a Wish List, items you add to your Regimen are not removed from the list after you purchase them.

Regimen Error

Sorry, we were unable to add your item at this time.

Please Wait

Your Regimen request is currently being processed.

This is the item title

Item Code: 34567

Continue ShopppingView Your ListRemove From List

No Results Found

Sorry, we didn't find any results

Try Advanced Search For ""
Powered By Google
Search Tips:
  • Try using fewer or less specific keywords
  • Double check your spelling
  • Try searching by the UPC bar code on the product if you know it
Still can't find what you want?
Send us an Email
Submit a new search:
Related Products
Related Products
Osaki Executive Zero Gravity S Track Massage Chair OS 7075RA Black Osaki Executive Zero Gravity S Track Massage Chair OS ...
Osaki Executive Zero Gravity Massage Chair OS 4000B Brown Osaki Executive Zero Gravity Massage Chair OS 4000B Brown has zero ...
Osaki Deluxe Massage Chair OS 1000C Cream Osaki Deluxe Massage Chair OS 1000C Cream delivers a powerful and realistic full body, ...

Bookmark Us Download Our Catalog RSS Feeds Lucky Forums News Archives Health Library
Spanish Portuguese Italian French Korean Japanese German Chinese Why Join?
VeriSign Secured - Click To Verify Customer Certified - Click To Verify Top User Rated - Click To Verify Trusted Store - Click To Verify Top Rated Elite Member ResellerRatings - Click To Verify Natural Products Association Member TRUSTe Verified - Click To Confirm McAfee Secure - Click To Verify
© Copyright 2014, LuckyVitamin.com   All Rights Reserved.
LuckyVitamin.com 555 E. North Lane, Suite 6050, Conshohocken, PA 19428 - 888-635-0474