LuckyVitamin.com processes orders 7 days a week. Please allow 24-48 hours for order processing after you have placed your order. We will ship all our orders standard by either UPS Ground or USPS First Class Mail, standard delivery time is 2-10 days depending on location. For faster processing and delivery you can have your order shipped:

UPS 3-Day Select (3 business days + 1 day for order processing)

UPS 2nd Day Air (2 business days + 1 day for order processing)

UPS Next Day Air Saver (1 business day + 1 day for order processing)

*Additional fees apply for faster delivery methods.

All items are shipped with a verified UPS or USPS tracking number for online tracking and delivery confirmation. Orders placed after 7 AM (EST) may not process until the next business day. Orders received over the weekend may not process for shipment until Monday morning. UPS does not deliver packages on Saturday and Sunday. USPS may delivery your package on a Saturday. Both do not deliver on national holidays.

Orders to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands are shipped based on USPS real-time costs depending on the weight of the package, delivery method and final destination.

Business Days In Transit From Us To You:
(When UPS Ground is used as shipping carrier)

Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.

PLEASE NOTE: Packages less than 1 lb may ship via USPS First Class Mail when our Standard Shipping method is chosen. In some instances your order may ship in multiple shipments (due to product and warehouse availability) if standard shipping is selected, we may use either carrier for each shipment. It is important you include an address that can receive both UPS and USPS deliveries. If you have a PO Box please provide your physical address as well as the PO Box or choose Priority Mail shipping to ensure your package is deliverable.

Orders shipped to Alaska, Hawaii and Puerto Rico are subject to additional charges. International orders are also subject to additional charges. If ordering online, your charges will appear upon checkout. You will be notified of any fees that do not conform with our free and flat rate shipping policies. If you’d prefer to call Customer Service to place your Alaska, Hawaii, Puerto Rico or international order, a representatives will gladly assist you: 1-888-635-0474.

*Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

APO Addresses : We must ship via USPS to all APO addresses. Shipping costs are based on package weight.

Insurance Fees : There may be an additional charge to a high value package during transit. We will contact you if this is the case and you may opt out of the insurance at your risk and discretion.

Rush Order Service: You may choose to have your standard shipping package "rushed out". There will be an additional $10 fee for this service and you should contact customer service to inquire about its availability on your order.

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U.S. Territories & Canada

LuckyVitamin.com currently ships domestically to the United States including Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands. We also ship direct from our warehouse to Canada.

Canadian orders are shipped via USPS Priority Mail International which can take approximately 1-3 weeks for delivery. Additional delivery options may be available for an increased cost. Orders to Canada can be shipped through USPS International Priority Mail to Canada. USPS mail is delivered via Canadian Post (Max. 66 lbs.). As always customers outside the United States may be subject to additional fees and charges. We ask that you please be aware of local custom and importation laws. Any additional charges for customs clearance must be paid by you.

Other International Destinations

LuckyVitamin.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International Customers (outside of the U.S. and Canada).

Please note that International Checkout places your order with LuckyVitamin.com on your behalf and is responsible for all billing, shipping, and customer service issues related to your order.

To Place An International Order:

1. Select your items by shopping our site and put your items in the LuckyVitamin.com Shopping Cart.
2. Choose the "International Checkout" button when you are ready to 'Checkout' (instead of 'Lucky Checkout' button) at the bottom of the shopping cart page.
3. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at cs@internationalcheckout.com.

If you would like assistance placing your order, please contact International Checkout: support@internationalcheckout.com.

Customer Service Hours: 8am-6pm PST:

USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3717.5368
Dominican Republic Phone : +1809.202.3017
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408

To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php

To learn more, view International Checkout's Customer Service and Terms & Conditions information at: http://www.internationalcheckout.com/cs.php

International Shipping Questions:

Which countries are eligible for international shipping?
International shipping is currently available WORLDWIDE from LuckyVitamin.com. Our third party vendor, International Checkout, will ship to all countries around the world. For shipments within the United States, Canada and APO/FPO addresses, please visit our Domestic Shipping section.

Can I check the status of my international order?
To check the status of your order or track your package, please log in to your International Checkout account at https://www.internationalcheckout.com/login.php.

Who should I contact about my International Checkout order questions?
International Checkout will be happy to assist you with any questions regarding your order. All inquiries should be directed to International Checkout at: support@internationalcheckout.com or call their phone support.

How much will it cost to ship my order to my country?
All international shipments will be charged based on the weight and destination of their order. Our free shipping does not apply to international orders. Customers outside the United States may be subject to additional fees and charges. We ask that you please be aware of local custom and importation laws. Any additional charges for customs clearance must be paid by you. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from LuckyVitamin.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office. If an item is returned to us due to a customs related issue, you will be billed a 20% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by LuckyVitamin.com to retrieve your package. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.

*Note: Certain items (very few) may not be available for international distribution due to manufacturer restrictions. International Checkout will be disabled when these items are in your cart and are indicated on the respective items detailed information page.

Pennsylvania residents add 6% sales tax on all personal care products, aromatherapy, pet products, appliances and books.

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All orders are shipped via UPS or USPS whenever possible. If UPS shipping is not available in your area, your package will be shipped automatically via standard USPS mail.

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Do you place orders online for friends or family members? If so, then you will love our signature Multiple Ship-To @ Checkout feature. Simply place all the items you wish to order for yourself and others into the cart. When you are ready to checkout, you will be able to select specific items within your order to ship to as many additional shipping addresses as you would like without placing multiple separate orders.

*Note: Orders going to multiple shipping addresses will ship separately and will receive different order numbers and tracking numbers. Each shipment is also subject to additional shipping and handling fees based on the weight and/or value of the items being shipped.

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All orders shipped will be provided with an online tracking number for status and location tracking. You can always write or call us if you'd like to verify your orders status.

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If your item arrives damage or is incorrect. Please notify us immediately via e-mail or telephone so we can resolve any problems to your satisfaction.

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We offer a free cold pack service to insure the quality and potency of certain temperature sensitive products. When you see the image below on an items detail page it indicates that item will ship with cold pack service and we recommend you choose an expedited shipping method.

You may also opt to include cold-pack service with your order by purchasing a Cold-Pack (found here). During the hotter months in order to insure the safety and integrity of certain heat sensitive products and prevent melting, deterioration or rancidity, it may require we pack product with freeze-paks.  We recommend purchasing the Cold-Pack service with your order. We may also choose not to ship the product if the weekend will delay final arrival. Based on the size and value of the order an additional $3.50 packaging and handling fee may be required.  If any delay or additional cost will incur we will contact you for approval.

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We apologize, but because of product shelf life products returned after 30 days will have a 20% restocking fee. We are not able to accept returns on products after 45 days. Additionally, if you are returning/exchanging a quantity of 12 or more of the same item there will be a 15% restocking fee due to inventory control and product shelf life.

In the event of returning a free shipping item there is a mandatory deduction of $5.95 from your total refund.

Instructions:
1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Indicate whether you would like an exchange or a refund.
3. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
4. Use the mailing address label below to address your return shipment.
5. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)

LuckyVitamin.com
Refunds & Returns Department
18 West Mount Kirk Avenue
Norristown, PA 19403

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