Customer Service

Welcome to our customer support center.

How can we help? Submit a ticket, email us or browse general support topics.

 
 

About Us

Here at LuckyVitamin.com our goal is to be your one stop good luck natural health web site. After all, with over 40 million web sites available on the Internet, finding a great price for both quality products and service can be a lucky occurrence these days. The fact that you're here makes you a pretty lucky person, since choosing us for all your health and wellness needs promises to be an economical and enjoyable shopping experience.

Read More >


How to Shop

Sorting through thousands of products is not an easy thing to do. That is why we have spent months researching and developing one of the most user friendly and easy-to-navigate nutrition sites on the Internet today. We have developed 5 easy ways for you to find exactly what your looking for.


Search & Sort

Use our powerful site wide search engine to find any specific product. Simply type what you are looking for in the search box on the top of every page and click 'search'. Our search engine will scan all the products in our database and return the ones that we believe best match. If you know exactly what you want, there is no easier way to find it! Use our advanced sort and search controls to better narrow your results by specific features and product attributes to find exactly what you came to us for.


Browse By Brand

Have a favorite brand or manufacturer? Want to Look for items by just that brand? Simply use our browse by brand feature on the top menu tabs of every page to review every product we stock in one of our 350+ brands. You can also use our brand drop down list on the bottom of the navigation menu on every page for quick access to your brand of choice. When you know a brand you trust and prefer, there is no easier way to view all their products.


Browse By Category

There is no better way to shop our site than by category. We've had our trained professionals break down all our products into 100's of specified departments and categories. Simply browse by category by clicking the categories tab on the top of the page, or choosing one of the main departments from the menu list on the left hand side of every page. Once you find the category, you can view every brand that offers products in this specific category. This is by far the easiest way to find the right products.


Browse By Ailment

Suffering from Arthritis? High Cholesterol? Diabetes? Something Else? browse our site by different ailments and conditions and find products that have been proven to be helpful with this ailment. We also recommend you visit our Health Library for more helpful information.


Browse By Ingredient Specialty

Want to make sure a product does or does not contain certain ingredients? We have narrowed your search for the following ingredients; Kosher, Dairy Free, Soy Free, Organic, Sugar Free, Egg Free, Dairy Free, Lactose Free and Free of Animal Testing.


Product Requests

If you still can't find what you're looking for then you can use our product request form. Product requests are sent directly to our ordering department. It is through our customers suggestions that we continue to grow and improve our vast catalog of stocked items.


Back to Top ^


How to Save

Shopping at LuckyVitamin.com is guaranteed to save you money. In addition to our everyday savings we are always offering a number of special promotions and savings off our already low everyday prices. You just have to know where to look!


Hot Items

The Hot Items section is featured on the home page of LuckyVitamin.com. Hot items are some of the newest and most popular items out there. We will always feature these items on the very front page of our site so you can be sure to find the hottest deals on the hottest items every time you come to LuckyVitamin.com, and be sure to check back frequently as hot items are sure to sell fast and change often.


Quantity Discounts

The best way to save even more at LuckyVitamin.com is take advantage of our Quantity Discount program. This program allows you to save when buying multiples of the same item. Each item is identified with a single purchase price as well as multiple purchase savings. The more you buy the more you save!


Clearance Items

Another great way to save! Sometimes products become short dated, discontinued by the manufacturer or we just need to make room for new items. We offer quality brand products at special extra savings to you (while they last...).


Best Sellers

Under every category we feature our top selling products for that category in a section called "Best Sellers". We make our top selling items easy to find, and bring you great savings on some of our most popular products.

New Products

Every day we are adding new products to the site. By browsing the 'New Products' section of the site featured on the upper menu tabs you will find the newest products on our site.


Twin Packs & Buy One Get One

Visit our twin pack section by clicking on the twin-pack icon on the bottom menu of every page. This section is devoted to special packaging of products either offered by the manufacturer or specially made at our request to offer unique specials for our shoppers.


Coupons & Promotions

Another great way to save and find out about the best deals at LuckyVitamin.com. When you buy from us you are automatically added to our Lucky eNews mailing (unless you opt-out at check out). Through our e-news letter we offer extra special coupons & discount code savings to our subscribers. We also send out announcements making you aware of some of our most popular sales and specials. This is a great way to save at LuckyVitamin.com. So join now! Simply enter your name and e-mail address in the form on the bottom of every page and you'll start receiving our e-newsletter. If for some reason you decide you don't want to subscribe follow the instructions at the bottom of the newsletter to unsubscribe.

Back to Top ^


Shopping Cart

The LuckyVitamin.com Shopping Cart is safe and secure. It protects both your privacy and the accuracy of your order. You can easily add, remove and update the quantities of your items directly from the shopping cart. To put an item in your cart select the "order" icon or the "add to cart" icon next to the product you would like. If you want to change the quantities you can do so from the product information page, or directly through the shopping cart maintenance page. After an item is added to your cart it will appear in the cart display box on the top right hand side of every page. When you have finished shopping, having placed each item in your shopping cart and selected the appropriate quantities, click "checkout". You will then be prompted to enter in your email address, billing information, and credit card information. Once your order is sent you will receive a confirmation email with tracking information.

Back to Top ^


Payment Options

We accept all major credit cards including: Visa, MasterCard, American Express, & Discover. All orders are encrypted and secure. If you don't feel comfortable submitting credit card information through our secure servers, then use our printable order form to fax or mail your order. We also accept PayPal. Using your existing PayPal account you can checkout with PayPal.

Back to Top ^


Product Rating Reviews

Honest advice. Wide selection. Unbiased reviews. Our reviews come from people who own and have used the products you want to know about. With thousands of reviews on a huge range of health and wellness products, you can research and shop with confidence. Our reviews are from real customers, we don't edit them, we show you the good and the bad so you can make the right decision. Create a MyLucky account and contribute your own reviews today.


*Disclaimer: Recommendations and protocols for nutritional support are not intended as a substitute for appropriate medical care. Product Ratings by previous or current customers are not intended as a substitute for appropriate medical care or advice. Please talk to your doctor prior to using the recommendations given.

Back to Top ^


Offline Ordering Options

If you are hesitant about placing your order online, you may place your order over the phone with one of our Customer Support Representatives by calling 1-888-635-0474, or via fax: 1-888-635-6190 with our printable order form, or by mail by sending in certified money order along with your order form (sorry, no personal checks).

Back to Top ^



Simplify your life and never run out of your vitamins and supplements with our automatic order replenishment program. Our automatic shipment program is the easiest way to reorder your products. As you shop, select the "Auto-Reorder Tab on the item details page and set the frequency in which you want to receive that item. Then add that item to your cart. Choose any item available on our website and set an automatic reorder frequency and we we'll do the rest. Whenever your order ship, we bill your credit card. You can cancel or change your auto-reorder frequency at anytime by contacting us. Start saving time today, and sign up for automatic order replenishment.


*Note, prices are subject to change and any such changes, positive or negative, will be automatically applied to items ordered through the program. Shipping costs will be added based on our current shipping terms.

Back to Top ^


Shipping Policies



Shipping shouldn't be something you have to worry about, leave the worrying to us! We make shipping with LuckyVitamin.com as easy and as hassle free as possible. Qualified item orders over $49 ship free, and orders under $49, ship for a low flat rate of only $5.95 per order (applies to domestic orders (48 states) only when standard shipping plan is selected. We also offer an array of expedited delivery methods and alternative carriers.

Why are some items "qualified" and others aren't? Because we always want to offer you the lowest possible price on all items, we are not able to offer flat and free shipping on some of our items. Instead of putting a weight or quantity limit on how many of the same items you can order (as some of our competitors do). We instead separate these items from the promotion. Over 95% of our items qualify. Whenever we are able to offer an item with free or flat rate shipping, we do!

Learn More >

Back to Top ^


Return Policies
Unopened items can be returned or exchanged for any reason. Simply send the items back to us within 30 days of receipt and we will refund your money or exchange your product. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees.

We apologize, but because of product shelf life products returned after 30 days will have a 20% restocking fee. We are not able to accept returns on products after 45 days. Additionally, if you are returning/exchanging a quantity of 12 or more of the same item there will be a 15% restocking fee due to inventory control and product shelf life.


In the event of returning a free shipping item there is a mandatory deduction of $5.95 from your total refund.


Instructions
1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Indicate whether you would like an exchange or a refund.
3. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
4. Use the mailing address label below to address your return shipment.
5. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)


LuckyVitamin.com
8 Avenue B Buncher
Leetsdale, PA 15056
ATTN: RETURNS DEPARTMENT

Back to Top ^


Tax Policies

Pennsylvania residents add 6% sales tax on all personal care products, aromatherapy, pet products, appliances and books.

Back to Top ^


Order Tracking

You will receive a confirmation email within 24 hours of placing your order (usually within a few minuets). This email will provide you with confirmation numbers and order tracking numbers to track your order while it is still in our system (if you opt to create an account). Using the order tracking feature on the menu bar at the top of the site you will be able to track the status of your order once it has shipped. Please allow up to 48 hours for you order to process before shipping. After your order has shipped we will send an email to the address provided with a verified carrier tracking number so that you can continue to track your shipment online.

Back to Top ^


Partial Ships & Backorders

On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be back-ordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available.


Here at LuckyVitamin.com we have a great relationship with our suppliers so we are usually able to get your products very quickly. If your back-ordered item(s) will arrive in a timely manner, we will delay your shipping so we can send your order in its entirety. If we can not have your item(s) soon after receipt of your order, we will ship your partial order and automatically ship the back-ordered items as soon as they become available at no extra cost to you.

Back to Top ^


Credit Card Security

All orders placed through LuckyVitamin.com are 100% secure and encrypted. Our storefront and credit card gateways operate on an ultra-secure encrypted storefront software platform. We are VeriSign secured certified and verified Hacker Safe which further guarantees your privacy and the security of your confidential information.


We consider nothing more important than the security of our customers data. Our security team actively tests for vulnerabilities from points of presence around the world. It is important to us that you feel safe and secure when providing your personal and billing information to us. We use the highest levels of internet security technologies. All confidential information is sent via Secure Sockets Layer (SSL). This information is encrypted and can only be read on your computer and our dedicated servers, it is unreadable during transit over the internet so hackers and online spies cant get your information. In the event of unauthorized use of your credit card you must notify your credit card provider immediately as set forth though their reporting regulations and procedures.

Back to Top ^


 

Customer Service Guarantee

Many online retailers offer poor online customer service. We pride our self on our service to our customers. We will do everything in our power to give you the best quality service and value on the Internet. If you are not 100% satisfied in anyway with our products or services please notify us immediately and we will do our best to resolve any problems to your satisfaction.

Back to Top ^


Privacy

Your privacy is a high priority to us. We will never share your name, mailing address, e-mail address, or phone number with another party. Additionally, any personal information you provide us will be held strictly confidential. Our site utilizes advanced encryption and security measures, so your personal information is always protected...

Learn More >

Back to Top ^


MyLucky Accounts

Signing up for a MyLucky accounts is the best way to shop and save on LuckyVitamin.com. Account holders get access to special promotions, news and announcements as well as the added benefits of numerous advanced shopping features.


MyLucky Account Features
Advanced Order Management Options
Track Orders and Shipments
Review Old & Recently Placed Orders
Address Book Management
Saved Billing and Personal Information
Review and Rate Products

Rewards Points Good For Free Items
Wish List Management
MyRegimen - Favorites For Easy Ordering
Manage Communication Preferences
Print Receipts
Duplicate An Order Quickly

...and much more!


The above list is just some of the many features available to MyLucky accounts holders. Sign up today to and start enjoying all the added benefits and convenience of being a member. As always your information is kept private and secure.

Back to Top ^


LuckyRewards Program

When you sign up for a MyLucky account, you will automatically begin accruing LuckyReward Points for every qualifying item you buy on eligible purchases made online at LuckyVitamin.com or through our toll free number 1-888-635-0474.

You will be able to track your LuckyReward Points online through your MyLucky account. Once you have earned 500 LuckyReward Points, you are eligible for a LuckyReward's Gift Certificate code that will be automatically delivered to you via email.

LuckyReward Gift Certificates expire 60 days from receipt and can be used towards future LuckyVitamin.com purchases. They may also be combined with other offers.

Back to Top ^